Privacy Policy
Route Lynk Customer App • On-Demand Food Delivery Platform
Foreground Location
Location is accessed strictly while actively using the app. Never in the background when minimized.
Zero Card Storage
All online payments are encrypted through Razorpay. We never store credit cards, CVVs, or UPI PINs.
No Data Selling
We do not sell, rent, or trade your personal details with third-party advertisers or data brokers.
Guaranteed Deletion
Delete your profile anytime in-app or via our web portal with guaranteed permanent purging within 30 days.
Our Core Privacy Commitment: Route Lynk collects only the minimum personal information essential to prepare, dispatch, and deliver your food orders safely. You remain in complete control of your data at all times.
01 Introduction
Welcome to Route Lynk ("we", "our", or "us"). This Privacy Policy describes how we collect, use, process, and disclose your personal and sensitive information when you use our mobile application (com.routelynkfood.customer), our websites, and our associated on-demand food ordering and delivery services (collectively, the "Services").
By downloading, accessing, or using Route Lynk, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.
02 Information We Collect
We collect only the personal and technical information strictly necessary to provide seamless, reliable, and secure food delivery services:
A. Location Data (Foreground Only)
Transparent Location Usage
Foreground GPS coordinates enable Route Lynk to calculate accurate delivery quotes, display menus from nearby partner kitchens, and provide live rider tracking as your hot meal arrives.
We request access to your device's approximate and precise location (ACCESS_COARSE_LOCATION and ACCESS_FINE_LOCATION):
- Purpose: To determine your delivery location, discover nearby partner restaurants, display menu availability, calculate delivery charges, and provide real-time order tracking with assigned delivery riders.
- When Collected: Location data is collected only while the Route Lynk application is actively in use in the foreground. We do not track or collect background location when the application is closed or minimized.
- User Choice: You can disable location access at any time through your device settings and manually select your delivery address on the interactive map.
B. Personal and Account Information
Secure Phone & OTP Authentication
Authenticate instantly without complex passwords. Phone numbers are verified via One-Time Password (OTP) and stored securely with industry-standard cryptographic salting.
- Phone Number: Collected during registration to authenticate your identity via One-Time Password (OTP), send order confirmations, and facilitate delivery coordination.
- Full Name & Email Address: Provided during account setup or optional Google Sign-In to personalize your profile and deliver transactional receipts and invoices.
- Saved Delivery Addresses: Stored street details, flat/apartment numbers, landmarks, pincodes, and coordinates to enable accurate order fulfillment.
C. Order and Transaction Data
Order Details & Receipts
Records of food items ordered, unit prices, special kitchen preparation notes, coupons applied, and digital receipts for your accounting and re-order convenience.
- Records of items purchased, prices, order notes/instructions for restaurants, applied coupons or discounts, delivery verification codes, and historical purchase receipts.
D. Financial and Payment Information
- Online payments are processed through Razorpay (Razorpay Software Private Limited), an RBI-authorized, PCI-DSS Level 1 compliant payment processor.
- Route Lynk does not store or process sensitive payment instruments (such as full credit/debit card numbers, CVVs, expiry dates, or UPI MPINs) on its servers. All payments are encrypted and handled directly by Razorpay.
- Cash on Delivery (COD) and wallet transactions are recorded solely for order reconciliation and accounting purposes.
E. Device & Technical Information
- Device manufacturer, model, operating system version, and IP address for diagnostic and fraud-prevention purposes.
- Push Notification Tokens: Managed via Expo/Firebase to send vital status updates (e.g., order placed, out for delivery, arrived).
Data Safety Matrix
Summary of data collected in compliance with Google Play Data Safety standards:
| Data Category | Exact Fields | Primary Purpose | Shared With | Background Tracking |
|---|---|---|---|---|
| Location | Precise & Coarse GPS | Restaurant discovery & live rider tracking | Assigned Rider during delivery | Never (Foreground Only) |
| Personal Identifiers | Phone number, name, email | OTP verification, customer profile, receipts | Assigned Rider (phone for delivery) | No |
| Delivery Addresses | Street, apartment, landmark, pincode | Order delivery fulfillment | Assigned Rider & Restaurant | No |
| Payment Data | Transaction ID, amount, status | Billing & ledger reconciliation | Razorpay (PCI-DSS Gateway) | No (Zero card numbers stored) |
| Order Records | Items, prices, kitchen instructions | Food preparation & receipts | Partner Restaurant & Rider | No |
| Device & App | OS version, IP, Push Tokens | Diagnostics & order notifications | Expo / Firebase Services | No |
03 How We Use Your Information
We process your personal information strictly for legitimate operational needs:
- Order Fulfillment: Dispatching orders to restaurant partners and coordinating routing with delivery riders.
- Live Tracking: Showing the status and location of your delivery rider.
- Customer Support: Resolving order issues, processing eligible refunds, and handling disputes.
- Safety & Fraud Prevention: Verifying delivery completion using confirmation codes and detecting fraudulent or abusive activity.
- Statutory Compliance: Maintaining accounting records and invoices as required by applicable commercial laws.
04 How We Share Your Information
We never sell, rent, or trade your personal information to third parties for advertising or commercial marketing. We share data only with:
- Restaurant Partners: Receive your first name, order details, and special instructions to prepare your food.
- Delivery Partners (Riders): Receive your delivery address, phone contact for delivery coordination, and delivery confirmation code.
- Payment Processor (Razorpay): Receives payment details to authorize transactions securely.
- Cloud Infrastructure Providers: Secure database and hosting providers (Render, PostgreSQL, Expo) operating under strict data security agreements.
- Law Enforcement: When required by applicable law, court summons, or regulatory authorities.
05 Data Security
- All communications between your mobile device and our backend servers are encrypted using TLS/HTTPS protocols.
- Access to sensitive user data is restricted to authorized systems and personnel.
- Authentication tokens and session secrets are cryptographically secured.
06 Account and Data Deletion
You have the absolute right to request the deletion of your account and personal data at any time:
Choose Your Deletion Method
Direct From App
Open Route Lynk → Settings → Account → tap Delete Account.
Web Deletion Request
Submit a request online anytime without logging in using our verified public deletion form.
Upon verified request, your personal identifiers and delivery addresses will be permanently purged or anonymized within 30 days, subject to legally mandated transaction retention for tax and auditing purposes.
07 Children's Privacy
Route Lynk is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If discovered, such data is deleted immediately.
08 Your Rights
You may access, update, or correct your personal data through the app profile screen, opt out of push notifications via device settings, or request full account deletion.
09 Contact Us & Grievance Redressal
If you have any questions or grievances regarding this Privacy Policy, contact:
📱 Application
Route Lynk (Customer App)com.routelynkfood.customer
📧 Support
Order and customer inquiries:
support@routelynk.com
🛡️ Grievance Officer
Data rights & privacy inquiries:
privacy@routelynk.com
🌐 Deletion Portal
Submit online deletion request:
account-deletion
10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect modifications in our features or legal obligations. When updated, we will revise the "Effective Date" at the top of this policy. Continued use of Route Lynk after any updates indicates acceptance of the revised policy.